Service & Support
We pride ourselves on our consultative support and comprehensive pre- and post-sales services to ensure you get the most out of your investment. From your initial enquiry, you’ll receive a prompt, personal response and one of our technology specialists will be in touch to offer advice on the best solution. We’ll keep you updated throughout the purchasing process and work with you to ensure you’re satisfied with your instrument.
Our post-sale support plans range from basic telephone and email support to scheduled preventative maintenance visits and discounts on parts and call outs, all tailored to your needs. Our strong partnerships with manufacturers allow us to resolve technical issues quickly, often remotely.
Contact us to find out more about instrument support plans.
Preventative Maintenance
Reliably accurate data is essential when undertaking research. Regular Preventative Maintenance ensures optimal performance and instrument longevity, as well as enhancing accuracy. Our experts are manufacturer trained and certified to install, calibrate and optimise our instrumentation to provide complete confidence in obtaining reliable, accurate results every time.
Training
Our training courses benefit both new and existing users by covering everything from basic operation to application-specific optimisation. Emphasizing hands-on use, we ensure users are confident with the equipment and software. All our specialists are manufacturer-trained and certified. We cover operation and basic maintenance to maximize instrument uptime, reliability, and longevity, ensuring you get the most value from your investment.
Don’t Just Take Our Word For It
Here’s some of the things our customers have said about our service and support:
“The first of its kind in Europe, the co-aligned VNIR SWIR airborne hyperspectral imaging system offers a significant leap forward in our hyperspectral data collection for earth observation research. Analytik were on-hand and responsive to our queries throughout the purchasing and after sales process, and continue to provide excellent advice and support. I would absolutely recommend Analytik’s services to my colleagues.”
Jack Gillespie, Operations Technician, NERC Field Spectroscopy Facility
“Excellent technical understanding of the products. All of our staff found the training day very worthwhile and interesting. We also appreciate the follow up support Analytik have provided since we’ve got started with our FieldSpec Handheld 2.
Lizzie Sagoo, Soil Scientist, ADAS
“The team at Analytik provided excellent service in responding quickly and comprehensively to enquiries. Training and installation were exceptional whilst the ongoing support is valuable and most welcome. Looking forward to working with the Analytik team on future projects.”
Dr Louisa Campbell, Research Fellow in Archaeology, University of Glasgow
“We are indebted to the excellent technical support provided by Analytik, which has enabled us to fully exploit the high-pressure LV-1 Microfluidizer for the production of well-defined nanoemulsions. We will be seeking their support and advice in the future as we seek to extend our studies to include water-in-oil nanoemulsions.”
Professor Steve Armes, Department of Chemistry, University of Sheffield
You can find more information about our service and support options on relevant product pages, alternatively contact us for more details.
