Careers at Analytik

Thank you for your interest in careers at Analytik, you may view our open vacancies below.

The Role

Working under the guidance of the Marketing Manager, the successful applicant will operate with a high level of autonomy, collaborating with scientific sales specialists, international suppliers and Analytik customers to create high-quality, engaging content for our website and social media channels, as well as supporting the creation and implementation of email marketing campaigns. With plenty of development opportunities and the ability to make a real difference within the company, the position offers flexibility to make the role your own. You will be encouraged to take on projects and responsibilities and will be supported by us as you develop within the role.

While much of the role will be focussed on digital marketing, the nature of joining a small team means that you must also be willing to assist colleagues with other tasks around the business as needed. In addition to supporting the overall success of the business, this will provide valuable insight into company operations and help form strong working relationships with the wider team.

Your responsibilities will include:

  • Writing high-quality, engaging content for various marketing channels
  • Ensuring all Analytik marketing channels deliver strong, consistent messaging
  • Increasing organic web traffic and SEO rankings through effective content marketing
  • Creating and implementing engaging email campaigns, including using our CRM to generate mailing lists, building on-brand emails and reviewing and measuring results
  • Managing company social media channels including creating content and scheduling posts
  • Supporting the Marketing Manager with campaign planning, scheduling and reporting

 

The Applicant

A passionate, enthusiastic self-starter with a genuine interest in becoming an integral part of the Analytik team. You love to write and are interested in developing an understanding of our scientific products, applications and markets to develop engaging content for our target customers. You can manage your time and workload effectively, have excellent attention to detail and thrive on collaborative working, whilst also being able to get on with your work individually.

 

Requirements

Essential:

  • Relevant work experience (ideally in a content marketing role)
  • Excellent literacy skills and experience of writing effective sales/marketing copy
  • Well-organised and able to manage your time and multiple projects
  • Able to work largely independently but also as part of a team
  • Positive, enthusiastic attitude and willingness to learn

 

Desirable:

  • Marketing qualification or apprenticeship
  • Some knowledge of SEO practices
  • Experience of using image editing tools (e.g. Photoshop)
  • Experience of using an online CMS (e.g. WordPress)
  • Experience of using a CRM system (e.g. Salesforce, Pipedrive, Freshworks)
  • Competent at and comfortable with using Social Media

The Role

Working under the guidance of a senior colleague, the successful applicant will collaborate with the Analytik team and our international suppliers to provide Analytik customers with first-class after-sales support. The key aspects of the role are:

  • to act as first-line contact for all incoming support queries, whether by email or phone, and
  • to provide office-based and on-site instrument servicing and problem-solving. We will provide full training to help you grow your knowledge of our product range over time.

We pride ourselves on our customer service, so this role makes a real difference to the company’s performance and customer perceptions, and you will have the scope to really make the job your own. You will be encouraged to take on projects and responsibilities and will be supported by us as you develop within the role. Most of your training will be in house, however there may also be opportunities to travel to overseas suppliers, for training opportunities.

You will have the opportunity to work with cutting edge scientists, some of whom are World leaders in their field and you will also have the opportunity to visit and work within World leading R&D facilities (Imperial College, NPL, DSTL, UCL etc.)

While the majority of the role will be focussed on managing our service relationships with our customers and carrying out regular and ad-hoc servicing and repairs, the nature of joining a small team means that you must also be willing to assist colleagues with other tasks around the business as needed. In addition to supporting the overall success of the business, this will provide valuable insight into company operations and help form strong working relationships with the wider team and be key to your becoming an integral and valued team-member.

Your responsibilities will include:

  • Day-to-day running of Analytik’s support helpdesk, booking in support enquiries.
  • Coordinate responses to customer support requests, liaising closely with relevant Specialists, suppliers and our administration as appropriate.
  • Provide direct support to customers, both regular planned maintenance and ad-hoc service, with assistance from colleagues and global suppliers where appropriate. This will involve site visits.
  • Ensure customer service requests are resolved in a timely manner and with optimal client satisfaction.
  • Provide quotations for services, support plans, spares and consumables and plan appropriate follow up.
  • Maintain accurate service and support records and internal Standard Operating Procedures by updating company systems.
  • Proactively look for opportunities to add value with Support Contracts, Training and Spares sales, or by passing other business opportunities to appropriate Sales Specialists.

 

 The Applicant

We are looking for a passionate, enthusiastic self-starter with a genuine interest in becoming an integral part of the Analytik team. You will have a real interest in how things work, you will like working with your hands and are be interested in developing an understanding of our scientific products.  You love problem solving and the satisfaction of knowing that you’ve helped customers and colleagues.  You’re always on the lookout for ways in which you can make a difference and pride yourself on getting things done. You can manage your time and workload effectively and thrive on collaborative working, whilst also being able to get on with your work individually.  You’ll enjoy working closely with our customers and our suppliers and forming close productive relationships with all of them.  You won’t be fazed by needing to juggle work and priorities.

 

Requirements

Essential:

  • At least two years’ work experience or education to degree level or equivalent
  • Positive, enthusiastic attitude and willingness to learn
  • Well-organised and able to manage your time and multiple projects
  • Confident IT systems user, particularly competent in using email (Outlook experience preferred)
  • Clear ability to work remotely from a variety of locations with minimal supervision
  • Full UK driving license and access to own transportation, and comfortable travelling and staying away where required

Desirable:

  • Experience in maintaining equipment of any sort, as well as solving issues and producing fixes – this could be recreational rather than work-based
  • Awareness/experience (or understanding of the need to learn the importance) of industrial H&S issues, PPE etc. – active consideration of safe working practices is essential
  • Experience of using a CRM system (e.g. Salesforce, Pipedrive, Freshworks)
  • Experience of using a helpdesk system

If you wish to apply for a position at Analytik, please send a copy of your CV and a covering letter to info@analytik.co.uk.

CONNECT WITH ANALYTIK!

Contact Us

Complete this form to send us an email and we'll get back to you as soon as possible.

Start typing and press Enter to search